Need Help? Let's Sort It Out.
How We Help
Whether you have a question before booking, need help managing an existing reservation, or want advice choosing a Vancouver harbour experience, our support team is here. We handle questions submitted through this website directly, without passing you between departments.
Managing Your Booking
- Booking confirmation: If your confirmation email has not arrived, check your spam folder, then contact us so we can resend it.
- Date changes: Email us with your booking reference and preferred new date.
- Group bookings: For larger groups or private arrangements, contact us directly so we can review the available options.
- Accessibility: Tell us about mobility, access, or dietary needs before the tour so the relevant provider can be informed.
Cancellations and Refunds
With Ticket Assurance, cancellation requests may be made up to 24 hours before the scheduled departure. Otherwise, the cancellation period shown for the selected tour applies.
If an experience is cancelled by the operator for weather or safety reasons, you will be offered rebooking or a refund of the eligible ticket price.
Contact Information
Vancouver Harbour Tours
support@vancouverharbourtours.comFrequently Asked Questions
Where do the harbour tours depart from?+
Departure information and the precise meeting point are shown on each tour page and in your booking confirmation.
How early should I arrive?+
Please arrive 30 minutes before the scheduled departure time and be ready to board at least 30 minutes before departure.
Do tours run in bad weather?+
Schedules and routes may change for weather, safety, or operational reasons. If the operator cancels, rebooking or refund options will be provided.
Are children and infants allowed on board?+
Guest age categories and prices vary by tour. Review the guest options shown on the selected tour before booking.
Can I cancel or reschedule?+
The cancellation terms displayed on the tour page and at checkout apply to your booking. Contact support with your booking reference for assistance.
Is food included?+
Inclusions differ by experience. Check the Included and Not Included sections on the individual tour page.
How large are the groups?+
Minimum and maximum guest limits vary by tour and are enforced during guest selection.
Do I need a passport?+
Identification requirements vary by experience. Review the Important Information section for the tour you plan to book.
Send Us a Message
Questions about departure times, accessibility, group bookings, or a specific tour? Send the details and our team will respond with the available information.
For same-day departures, use the booking calendar shown on the individual tour page.