Cancellation & Refund Policy
Key Rule
With Ticket Assurance, you can cancel or reschedule your cruise up to 24 hours before the scheduled departure time.
Without Ticket Assurance, you can reschedule your cruise up to 48 hours before the scheduled departure time.
Travel plans can change. This page explains how cancellation and refund requests are handled for tickets purchased through Vancouver Harbour Tours.
Our Role as Ticket Provider
Vancouver Harbour Tours handles reservations for harbour cruises, wildlife trips, sightseeing tours, and related Vancouver experiences. When you reserve through this website:
- Your purchase is completed through our booking service.
- Payment is processed securely.
- Booking confirmation and ticket details are delivered to you.
- Cancellation and refund requests are reviewed under the terms shown at checkout.
Cancellation Windows
Every booking follows the cancellation rule displayed for its selected tour:
| Booking type | Cancellation window | How to request |
|---|---|---|
| With Ticket Assurance | Cancel or reschedule up to 24 hours before the scheduled departure time | Submit a request through our support team |
| Without Ticket Assurance | Reschedule up to 48 hours before the scheduled departure time | Review the terms shown on the tour page and at checkout |
Approved refunds are usually processed within 5 to 10 business days, depending on the payment method.
When Full Refunds May Also Be Available
| Situation | Outcome |
|---|---|
| Provider cancellation | If the provider cancels and no suitable alternative is offered, the eligible ticket price will be refunded. |
| Confirmed ticket issue | If a system error makes a ticket invalid and boarding is denied for that reason, a refund may be issued after verification. |
| Ticket not delivered | Contact us before departure so we can reissue or review the order. |
When Refunds Are Not Available
- Personal travel changes or scheduling conflicts outside the applicable cancellation period
- Late arrival or missed boarding
- Selection of the wrong date, time, option, or quantity
- Tickets lost or deleted after delivery
- Failure to follow boarding instructions or identification requirements
Weather alone does not automatically qualify for a refund. An official provider cancellation is required.
How to Request a Cancellation or Refund
Submit a request through our support page or email support@vancouverharbourtours.com with:
- Your booking reference
- The full name used at checkout
- The scheduled date and departure time
- A brief explanation of the request
Our Commitment to Fair Review
Each refund inquiry is reviewed individually. If approved, confirmation and expected processing information are sent by email. If a request does not qualify under the applicable terms, we will explain why.
Contact Information
Vancouver Harbour Tours
support@vancouverharbourtours.com